Menu Close

General

Getter is an express and on-demand trade delivery service. Founded by tradies, we know how important it is to get your supplies on time with minimal fuss. Getter exists to help you maximise job site efficiency by allowing your team to get on with the job while we sort out whatever you need.

Right here! getter.com.au/customer/register
Alternatively, you can click on “My Account” on the top right of our home page and follow the steps.

You can also download our app from the Apple App Store or the Google Play Store.

Once you have registered, you will get an email with a verification link.

We have drivers based in Sydney, Melbourne and Brisbane Metro as well as the Sunshine Coast. However, if you are based outside of these areas we can look into external courier services to deliver.
We know the importance of knowing the product we deliver. Our Delivery Drivers are trained to thoroughly inspect the products they are picking up to match the order, and if there is any doubt they will ring you directly.
No, we charge from your Pick Up Location (point A) to your Delivery Address (point B). We will also provide an extra pair of hands for loading and unloading, and if it is a big load or unload we will only charge an additional $15+ to help.

Pricing

For shop and delivery: We accept all major credit cards and ZIP All payments are secure and processed directly on our app and website during checkout. For delivery only: Our team will contact you before the delivery to get your card details, and we will charge you upon successful delivery of your order

Get one of our team to set this up for you. Call us on 1300Getter or send us an email at info@getter.com.au

Delivery Only:

We simply charge for the distance between the Pick Up Location and the Drop Off Location. The minimum charge is $40+GST, and we charge $4+GST per KM.

It is easy to get a quote before you place an order; enter your Pick Up Location and your Drop Off Location on the order form and you will be given an approximate price before placing your order.
There may be additional charges. These are all $15+GST.

  • Waiting at the pick up for more than 10 minutes
  • Loading for more than 10 minutes
  • Unloading for more than 10 minutes
  • Additional Pick Up or Drop Off

Shop Online:

Delivery fees are based on the basket size for Metro orders.

  • Spend over $100, your delivery fee will be $44
  • Spend under $100, your delivery fee will be $64

If you are non-metro, the minimum delivery charge is $99. If you have ordered something bulky, there may be an additional charge based on location and size/weight.

All Shop Online orders are only ‘Authorized’ when you place your order – this means that if you are not happy with the timeframe of the order we can cancel and we will never actually take your money.

Delivery

We deliver materials using our fleet of utes and partner couriers. Our Utes can take:

  • One tonne in the tray (2550mm x 1800mm)
  • 150 kg on the roof racks, and up to 6m if rigid.

Call us on 1300Getter if your project requires a custom delivery request or need us to send more vehicles.

We deliver anywhere. However, we have drivers for immediate delivery in Sydney, Melbourne and Brisbane Metro as well as the Sunshine Coast. Place an order to get a quote for delivery outside of these areas.

Orders

Can’t find what you’re looking for? No problem. Call us on 1300Getter or send us an email with product details at info@getter.com.au.

Talk directly with your driver, or call 1300Getter if you received your item through a third-party courier.

For ‘Delivery only’ you can make a change up until the order is ‘In Transit’’. Log in on our website and action the change yourself on your account.

  1. Go to My orders
  2. Click edit details and make the changes

For ‘Shop online’ Call us on 1300Getter and have one of our team make the changes to your order.

Nope! There are no minimum orders.

Custom Orders are charged on a case-by-case basis. Talk to our team to organise your special request. Call us on 1300Getter or send us an email at info@getter.com.au

We do not offer this at this stage. However, you can get discounts by availing our Getter member subscription. Call us on 1300Getter to know more!
Yes! We want to make sure we get your all delivery instructions correctly, so we encourage our customers to set up an account to place an order. If you need help in setting up an account call us on 1300Getter.
After you complete the checkout process, you will receive a confirmation via email that we have received your order with an order number.

If you did not receive an email confirmation, your first port of call should be checking your spam/junk folder. If you still can’t find it, please call 1300Getter

There are times when our system may be down for upgrades or maintenance purposes. If so, there may be a delay in sending out your email confirmation. For urgent matters please contact our team on 1300Getter or send us an email at info@getter.com.au.

I can’t find a product I normally purchase from a hardware store on your website. Who do I contact?

  • Call us on 1300Getter or send us an email at info@getter.com.au of the product you usually get at your hardware store or if you can find it on our website, place an order and we will try and source it for you.