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Getter Terms And Conditions Of Service

Welcome to Getter. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the “Items”) from our Getter.com.au website or mobile applications and related services (each referred to as an “Application”).

Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms please contact info@Getter.com.au before you place an order.

If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.accc.gov.au/consumers/consumer-rights-guarantees. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Getter account, you confirm that you accept these Terms.

1. Information About Us

Getter.com.au is operated by Getter Australia Pty Ltd ACN 633844587, a company incorporated in Australia, whose registered office is at A23/1 Campbell Parade,Manly Vale, NSW 2093  Australia. The terms “we” or “us” or “Getter” in these Terms refer to Getter Australia Pty Ltd In either case you may contact us at info@Getter.com.au, by phone on 1300 438 837, 

2. Purpose

Our objective is to link you to the Wholesalers we partner with (“Partner Wholesalers”) and allow you to order Items for delivery (our “Service”). Where you order from a Partner Wholesaler, Getter acts as an agent on behalf of that Partner Wholesaler to conclude your order from our Application and to manage your experience throughout the order process. Once you have placed an order, your Items will be delivered to you by Getter (“Getter Delivery”) or our Partner Wholesaler (“Partner Delivery) (each a “Delivery”) depending on the Partner Wholesaler you have selected. In some cases, the Partner Wholesaler may be owned by or affiliated with us. 

3. Your Account

Before you can place orders for Items using our Application, you need to open a Getter account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability

Each Partner Wholesaler has a prescribed delivery area. This delivery area may change at any time due to a number of factors including weather, or demand on our service. This is to ensure that Items reach your door at their best. Our Partner Wholesalers each decide their own operating hours. That means that the availability of our Service, and the range of Partner Wholesalers from which you can order, depends on the Partner Wholesalers in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner Wholesaler, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Orders

When you place an order through our Application, it needs to be accepted by us or the Partner Wholesaler before it is confirmed. We will send you a notification if your order has been accepted (the “Confirmation Notice”). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Wholesalers operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.  Partner Wholesalers may use nuts or other allergens in the preparation of certain Items. Please contact our Partner Wholesaler prior to ordering if you have an allergy. Getter cannot guarantee that any of the Items sold by our Partner Wholesalers are free of allergens.

6. Delivery

When you place an order you will have the choice to place it as an ASAP Delivery or a Scheduled Delivery. For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. For a Scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery for ten minutes before and ten minutes after that time.

Unfortunately, despite our, and our Partner Wholesaler’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change the address to an alternative one that is registered with your account if you let us know before the driver has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the driver has been despatched you will also be charged for delivery.

You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):

  • You do not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the driver is unable to find a safe location to leave the food.
  • The driver refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).

7. Your Rights If Something Is Wrong With Your Items

You have a legal right to receive goods which match their description, which are of acceptable quality, and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know as you have a legal right to have the issue remedied. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will remedy any failure in accordance with your legal rights. This may include providing a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner Wholesaler when determining the remedy that will apply in the circumstances.

8. Age Restricted Products

Age restricted products (including, alcohol) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Getter operates the Challenge 25 age verification policy whereby customers who look under aged 25 will be asked by the delivery driver to provide proof that they are aged 18 or over. The driver may refuse to deliver any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Wholesaler and the delivery driver may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.

Getter supports the responsible service of alcohol.

(Victoria Liquor Licence No. 36140565; Victoria Liquor Licence No. 36143466).

9. Cancellation

You may cancel an order without charge at any time before the Partner Wholesaler has started preparing the food (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner Wholesaler confirms the order was not a Started Order, we will refund your payment using the same payment method as you used to originally pay for the order (excluding any discount, or Voucher that was applied to the order – see Voucher and Account Credit Terms for more detail https://Getter.com.au/legal). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the driver has been despatched you will also be charged for delivery.  

Getter and the Partner Wholesaler may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner Wholesaler, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

10. Prices, Payment And Offers

Prices include GST. You confirm that you are using our Service for personal, non-commercial use unless you request a GST invoice. Getter may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner Wholesalers. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect orders after a Confirmation Notice has been issued orders.  Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.  Where Getter or any Partner Wholesaler makes a delivery, we or the Partner Wholesaler may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.

The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes.

Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Getter. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Getter acting as agent on behalf of the Partner Wholesaler only. Payment may also be made by using vouchers or account credit. Use of these is subject to Getter’s Voucher and Account Credit Terms  https://Getter.com.au/legal.

We are authorised by our Partner Wholesalers to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner Wholesaler. In some cases, you can alternatively make your payment in cash directly to the Partner Wholesaler by paying the driver at the time of delivery.  Where cash payment is possible, this will be made clear on our Application before you place your order.

Partner Wholesalers sometimes make special offers available through our Application. These are visible when you look at a Partner Wholesaler menu. These offers are at the discretion of the Partner Wholesalers. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Tips

When you place an order, you will have the option to make a discretionary payment of a tip or gratuity to Getter in addition to the purchase price of the Items in your order. Your rider will receive 100% of any discretionary payment you choose to make.

12. Our Responsibility For Loss Or Damage That You Suffer

We acknowledge that the Competition and Consumer Act 2010 (Cth) and other legislation implies or imposes statutory consumer guarantees, warranties and conditions into contracts for the supply of goods and services to consumers that can’t be excluded. Nothing in these Terms is intended to exclude or restrict the application of such non-excludable terms to these Terms.

Accordingly, nothing in these Terms affects any rights that you may have which we can’t by law exclude.  If Getter breaches a non-excludable term or condition, it will be liable for that breach.

However, to the extent permitted by law, any liability of Getter is limited to the re-supply of the relevant Item, or payment of the cost of re-supplying the relevant goods or services again.   

Subject to the information set out above in this clause 12, and to the maximum extent permitted by law:

  • we expressly disclaim any and all guarantees, conditions, warranties and liabilities with respect to type, acceptability, the fitness for purpose of our Services, the Application and its contents;
  • we make no representation or warranty of any kind regarding the availability, correctness, accuracy, timeliness, completeness, reliability, quality or otherwise of the Services or the Application or its contents. Your use of the Application is at your own risk;
  • we will not be liable to you or any other person in connection with the Services, the Application or any Items obtained through them for any direct, indirect, incidental, special, consequential or punitive loss or damage, loss of profits, loss of actual or anticipated savings, loss of revenue, expectation, business, savings, data or unavailability of systems, other economic loss or other losses, whether arising under contract, statute, tort (including negligence) or otherwise;
  • we will not be liable for any use of or access to, or any inability to use or access, the Application or the Services, unless such loss arises as a result of our own negligence or wilful misconduct.

Our liability to you for any loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage whether our liability is in contract, tort (including negligence), under any statute or otherwise.

13. Data Protection

All personal information that you supply in connection with the Application will be collected, used, disclosed and managed by us in accordance with our Privacy Policy which can be found at https://Getter.com.au/privacy. You consent to Getter dealing with your personal information in accordance with the Privacy Policy.

14. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance.  If a court decides that any part of these Terms is unenforceable, illegal or void, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will take steps to notify you (for example, by posting an updated version of the terms on the Application). Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice.

These Terms are governed by the laws of the state of Victoria and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

Getter Terms Of Use For Website And Applications

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website Getter.com.au (our “Site”) or any application we make available via an app store or otherwise (our “Service”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. Information About Us

Getter.com.au is a website operated by Getter Australia Pty Ltd 73 633844587 (“we” or “us” or “Getter”), ACN 633844587, whose registered office is at Level 1, 3 Wellington Road, St. Kilda, VIC 3182, Australia. Getter is a business where the food is prepared by independent Wholesalers (our “Partner Wholesalers”) and delivered by us.

2. Accessing Our Service Or Our Services

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact support@Getter.com.au straight away to let us know. We can deactivate your account at any time.

3. Acceptable Use

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. Interactive Features Of Our Site

We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. Content Standards

These content standards apply to any and all material which you contribute to our Service or Site (the “Contributions”), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in Australia and in any country from which they are posted. Contributions must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

6. Suspension And Termination

Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Service;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. Intellectual Property Rights

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

8. Reliance On Information Posted

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

9. Our Site And Our Service Change Regularly

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

10. Our Liability

To the maximum extent permitted by law, Getter provides our Service and content on an “as-is” and “as available” basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. To the maximum extent permitted by law and subject as provided below, Getter and any Partner Wholesaler expressly disclaim all warranties and conditions with regard to any portion of our Service, including but not limited to all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement, and all responsibility for any loss, injury, claim, liability or damage of any kind, including resulting from, arising out of or any way related to:

  1. any errors in or omissions from the Website, including but not limited to technical inaccuracies and typographical errors;
  2. any third party contents therein directly or indirectly accessed through links in the Website, including but not limited to any errors or omissions;
  3. the unavailability of the Service, or any portion; or
  4. computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party content; or
  5. our supply of Meals as a Service to you in accordance with this agreement.

To the maximum extent permitted by law, neither Getter nor any Partner Wholesaler shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including, without limitation, negligence) or otherwise arising from your use of or your inability to use our Service. To the extent the foregoing limitation of liability is prohibited or despite the limitation above, in the event that Getter or the Partner Wholesaler is found to be liable to you, our total aggregate liability is limited to the purchase price of the Meals you have paid for in your order.

If any warranties are implied by law that cannot be excluded, then to the maximum extent permitted by law, our liability for breach of such warranties is limited to, at our option:

  1. in the case of products:
  2. in the case of services:

Important: this does not include or limit in any way Getter’s or any Partner Wholesaler’s liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including under theCompetition and Consumer Act 2010 (Cth), the statutory consumer guarantees under the Australian Consumer Law, or similar laws in the States and Territories of Australia.

11. Information About You And Your Visits To Our Site And Use Of Our Service

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

12. Uploading Material To Our Site And Our Service

Any material you upload to our Service or Site, or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

13. Links From Our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Jurisdiction And Applicable Law

The Victorian courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the state of Victoria.

15. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Your Concerns

If you have any concerns about material which appears on our Service, please contact support@Getter.com.au

Voucher and Account Credit Terms & Conditions

1. Introduction

Getter makes available from time to time: (i) Vouchers (which are promotional credits that may be offered by us or by Partner Wholesalers on our Site) and (ii) Account Credit (which is credit that may be applied to a customer’s account at Getter’s discretion). Vouchers and Account Credits both operate as credits applying to a customer’s Getter account, redeemable (subject to conditions, as set out below) against the cost of Items. Vouchers and Account Credits are referred to collectively in these terms (the Credit Terms) as Credits.

These Credit Terms apply to your use of any Credits to pay for Items using the Getter Service. These Credit Terms apply together with the Getter Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms and Conditions of Service unless they are defined in these Credit Terms.

You can “apply” a voucher to your account by (i) entering the Voucher code (if any) at the point you place an order, or (ii) by adding any reward that we make available to you in the “Your offers and rewards” section of your account page. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is “redeemed” against an eligible order, or expires (whichever is sooner).  Account Credits are Credits that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms.

Any personal information supplied by a Customer in connection with the use of a Voucher, for example when registering a new Getter Account, will be handled in accordance with our Privacy Policy which can be accessed here https://Getter.com.au/privacy

2. Terms that apply to Vouchers only

Unless we tell you otherwise, vouchers offered in a particular country and currency cannot be used in a different country or currency. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (eg new customers), or for use only at a particular Partner Wholesaler or for a particular Item. If conditions apply they will be stated when we offer the Voucher.

Some Vouchers are only available to new Getter customers (“New Customer Vouchers”). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new Getter account and will be redeemed when the Customer places their first eligible order. Getter reserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details or a delivery name and address already on our system.

Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed at specific Partner Wholesalers or on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site where you confirm your order for Items will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.

Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied to your account.

Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer.  If you have more than one eligible Voucher applied to your account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.  

Vouchers cannot be redeemed in conjunction with any other Getter offer.

If you cancel an order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers.

3. Terms that apply to Vouchers and Account Credit

Item orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Credit.

Credits cannot be exchanged for cash or any other alternatives and have no monetary value.

Any attempt to manipulate our Site and our offers of Credits by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Credit invalid. Getter is entitled to take all reasonable steps to protect itself against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification or closing the accounts of any customers it reasonably believes have carried out any such acts.

Getter Boss Terms And Conditions

These T&Cs apply to you if you subscribe to have a Getter Boss account. These do not replace the Terms and Conditions of Service for your Getter account, which will continue to apply except to the extent these T&C vary them.

We know these T&Cs are quite long to read! You can find a summary in the Getter Boss Customers FAQ sheet (“Customer FAQ”) at https://Getter.com.au/faq 

The Customer FAQ should not be used as a substitute for reading the Getter Boss Terms and Conditions.

1. Getter Boss

Getter Boss, is a customer programme (“Getter Boss”) offered to some Eligible Users . It allows those Eligible Users to subscribe to obtain free delivery on Eligible Orders (as further described in section 2 below) through our Service.

Subscribers to Getter Boss will receive free delivery on all Eligible Orders from Participating Wholesalers (as further described in section 2) placed through our Service in Participating Cities (as further described in section 2). Getter Boss acting in its sole discretion  may offer  selected Eligible Users  other types of benefits at its discretion (for example, Wholesaler offers, special promotions, memberships, or services) which may among other things depend on the Eligible User’s location and/or frequency of use of the Service.

Occasionally we may make changes to Getter Boss including the benefits available to you and/or these Terms. We will communicate any material changes to you prior to being implemented via email or by displaying a prominent notice on our Service (“Change Communication”). We will take your continued use of our Service following receipt of our Change Communication as acceptance of the relevant change. We recommend reading all Change Communications that we send you carefully.

If you do not want to continue with your Boss Subscription following receipt of a Change Communication you may cancel your Boss Subscription with immediate effect (see below).

2. Eligible Users, Eligible Orders and Participating Wholesalers

Eligible Users

Boss and/or some aspects of Boss, including any Free Trial Period, may not be available to all Eligible Users. We will explain which services are available to you when you sign up.

To qualify as an Eligible User, you must meet the following criteria when you sign up for a Getter Boss account and at all times during your Getter Boss subscription:

You must:

  •   be 18 years of age or over;
  •   be located primarily in a city that has been notified to you via the Service, or on the Getter website as operating Getter Boss (“Participating City”);
  •   sign up to Getter Boss on your personal account (if you are a Getter for Business customer, you will not be eligible to use your Getter Boss benefits when you are using your company allowance to pay for an order);
  •   have a valid credit or debit card saved on your profile  that is not already used to pay for a different Getter Boss account  (see Section 6 of these terms “Payment Method” for more details); and
  •   comply with any other criteria communicated to you at the time of signing up.

If it has been determined by Getter that you do not comply with the above criteria, but you believe that you do, you should contact the Customer Services Team by emailing support@Getter.com.au. You may only use your Boss account primarily within the country in which you established your account.

Eligible Orders

Eligible Users will receive free delivery on all Eligible Orders. ‘Eligible Orders’ are all orders that are placed with a Participating Partner Wholesaler and meet the specified minimum order value. The minimum order value will be communicated to you at the time of subscribing and when placing orders on through the Service. Minimum order values may vary from time to time and may differ between our Participating Wholesalers.  Getter reserves the right to vary the minimum order value for any Participating Wholesaler at any time in accordance with section 1.

Participating Wholesalers

Getter Boss is only available for Participating Wholesalers. Getter in its sole discretion, may determine which Partner Wholesalers are “Participating Wholesalers” for Boss, and may change the Participating Partner Wholesalers at any time. Any changes to Participating Wholesalers may be notified to you in accordance with Section 1.

Fraudulent Activity

You must limit your Getter account to your personal use, and not share your Getter account details with any third party at any time during your Getter Boss subscription. If we have reasonable grounds to suspect that you are not using your Boss account in accordance with these Terms Getter may (in its sole discretion) immediately suspend or terminate your Getter Boss subscription (along with any other steps Getter is entitled to take in accordance with the Terms and Conditions of Service for your Getter account).

3. To Sign Up

Eligible Users can sign up for Getter Boss through our Service by:

  •   either logging online under the “My Account” section of your profile, from your order basket or after you have placed an order through our Service, where you will see a prompt with messaging related to Boss next to the delivery fee;
  •   tapping the promotion prompt to receive details (including pricing details) about Getter Boss; and
  •   following the link from the Getter Boss landing page.

4. Getter Boss Fees

Eligible Users can subscribe to Getter Boss for a fee which will be communicated at the time of subscribing (“Getter Boss Fee”). The Getter Boss Fee may vary from customer to customer depending on what other services, Wholesaler offers, special promotional plans or memberships are offered in combination with free delivery at the time of signing up.

If you have been offered a Free Trial Period (“Free Trial Period”), you will not be charged the applicable Getter Boss Fee for the duration of the Free Trial Period . After the Free Trial Period ends, you will be charged the Getter Boss Fee at the relevant intervals for the remainder of your Getter Boss Subscription Period in accordance with the terms and conditions set out in the “Payment and Billing” section below.

You acknowledge and agree that Getter may vary the Getter Boss Fee during your Getter Boss Subscription Period. Any increase to your Getter Boss Fee will be notified to you as described above. You acknowledge that You will be required to pay any Service Fees in accordance with section ten of the Terms.

5. Getter Boss Subscription Period

Your Getter Boss subscription period (“Getter Boss Subscription Period”) will be communicated and chosen by you at the time of subscribing.

You will receive an email prior to the end of the current Getter Boss Subscription Period notifying you that your subscription will be automatically renewed for an additional Getter Boss Subscription Period. Subscriptions will automatically renew at the end of each Getter Boss Subscription Period until your Getter Boss membership is cancelled (by you) or terminated (by us) in accordance with these terms and conditions. Your first Getter Boss Subscription Period will start on the day you sign up, or, if you are offered and eligible for a Free Trial Period, the day immediately following the date on which your Free Trial Period expires (“Start Date”).

6. Payment And Billing

  •   Payment Method: Payment for Getter Boss must be made by a credit or debit card saved on your profile through our Service (“Payment Method”). If you have multiple payment methods on your profile, when you sign up, you will be notified as to which Payment Method will be charged with the applicable Getter Boss Fee.
  •   Payment options: Any payment options we have available will be communicated to you at the time of subscription.
  •   Editing/Changing Payment Method: You may edit/change your Payment Method by logging into either the Getter Website or App and selecting “My Account” and then “Getter Boss”. You cannot delete a Payment Method associated with your Getter Boss account, unless you replace it with another Payment Method. To do this, you must first add a new Payment Method to your Getter account and then replace the existing Payment Method associated with your Getter Boss account with the new Payment Method. Alternatively, you can cancel your Getter Boss subscription and following such cancellation you will be able to delete your Payment Method. If you added the Payment Method to your account when you signed up to Getter, it will be automatically removed when you cancel.
  •   Failed Payment: If payment of the applicable Getter Boss Fee is not successfully settled, due to expiration of your Payment Method, insufficient funds or otherwise, and you do not edit the Payment Method information within 24 hours of being notified of a failed payment Getter will cancel your Getter Boss subscription effective immediately and you will no longer receive the Getter Boss service. You will remain responsible for any uncollected amounts. If we cannot charge you, we reserve the right, but are not obligated, to terminate your access to our Service or any portion of it.
  •   Recurring Billing: By starting Getter Boss, you authorise us to charge you for a recurring Getter Boss Fee at the current applicable rate within 24 hours of the first day of each Getter Boss Subscription Period, provided that you will not be charged any amounts for the provision of the Getter Boss service during any Free Trial Period,. You acknowledge that any Getter Boss Fee billed to you may vary for reasons that may include differing amounts due to promotional offers and you authorise us to charge your Payment Method for varying amounts.
  •   Billing of your First Getter Boss Fee:  Your first Getter Boss Fee will be charged on the Start Date.
  •   Refunds: Getter Boss Fees are non-refundable, except in the following exceptional circumstances: if we notify you in a Change Communication that you are entitled to a refund, if you cancel your Getter Boss Subscription in accordance with the provisions below and we subsequently take payment of the Getter Boss Fee from your Payment Method; if you cancel your Getter Boss membership within the Cooling-Off Period; or if your Getter Boss Subscription is cancelled prior to the end of a Getter Boss Subscription Period for which you have incurred a charge, due to your relocation to a country outside of the Australia, disability or death.
  •   Price Changes: We reserve the right to adjust pricing of your Getter Boss membership at any time. Any price changes to your Getter Boss membership will take effect on your next Getter Boss Subscription Period. We will notify you of any change in price via a Change Communication. Subject to applicable law, if following a Change Communication you continue to use the Service after the price change has taken effect, you will be deemed to have accepted the new price.  If you do not accept the new price, you must cancel your Boss Subscription before the price change is implemented.

7. Managing Your Getter Boss Account

All information relating to your Getter Boss membership will be contained in the “My Account” section of your profile under “Getter Boss”. From here, you will be able to view the remaining time on your Free Trial Period, cancel your Getter Boss membership and update your Payment Method.

8. Cancellation

Cancellation of Getter Boss: You may terminate your Getter Boss subscription at any time. Following cancellation, you will continue to receive the Getter Boss service for the duration of your current Getter Boss Subscription Period. If you cancel a free trial the Boss benefits will cease immediately. If you cancel within your Cooling Off Period you will be entitled to a full refund.

Cooling Off Period: You have a right to cancel a Getter Boss membership  during the Cooling-Off Period. The Cooling-Off Period will expire either:

  •   after 14 days from the day of your initial sign up date or
  •   at the expiry of the Free Trial Period.

Exercising Your Right to Cancel: To exercise the right to cancel under this section, you may either use the option within “My Account” area of your profile or you must inform our Customer Support Team by email (at support@Getter.com.au) of your decision to cancel your Getter Boss membership by clear statement.

Reimbursement: If you cancel your Getter Boss membership during the Cooling-Off Period, we will reimburse you for the payment you have made at the date of cancellation. . If a reimbursement is due and payable to you, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract using the same means of payment as you have used to pay your Getter Boss Subscription Fee.

9. Termination Or Modification

You agree that Getter, in its sole discretion, may terminate, deactivate and/or suspend any account (or part thereof) you may have with us or use of the Service and remove and discard all or part of your account and/or discontinue, modify or alter any aspect, feature or policy of the Service or Getter Boss. In the event that Getter terminates, deactivates and/or suspends your account (for any reason other than in relation to a breach of these Terms and Conditions) Getter will reimburse your Fee on a pro-rata basis.

10. Free / Limited Time Trial Offers

  •   Trial Offer Availability: From time to time, we may offer a no payment, fixed period, trial of our Getter Boss membership (“Free Trial Period”) to some Eligible Users. Terms and conditions shall apply for each trial offer. The Free Trial Period is intended to allow new members and certain former members to try Boss.
  •   Eligibility: Eligibility for a Free Trial Period is determined by Getter at its sole discretion. To prevent fraudulent activity and abuse of the Free Trial Period we may limit eligibility or duration. We reserve the right to revoke the Free Trial Period and put a hold on your account in the event that we determine that you are not eligible.
  •   End of Free Trial Period: At the end of the Free Trial Period, you shall be required to pay the Getter Boss Fees. If you do not want to automatically pay the Getter Boss Fee you must cancel your subscription within the Cooling Off Period. You can cancel the trial offer at by logging into your account or by contacting Customer Services. Each Eligible User will only be entitled to one Free Trial Period. If you cancel your Getter Boss subscription at any time in the future, any future subscription to Getter Boss that uses the same Getter account, phone number, or credit card associated with your first Getter Boss subscription will not be entitled to receive an additional Free Trial Period.
  •   Providing mobile unique number: You will need to provide us with a unique valid mobile phone number. By providing this number you consent to us sending you a one-time verification code which you will be asked to provide back to us as part of the registration process and in order to activate the trial offer. If you do not have a valid mobile phone number you will not be able to participate in our trial offer. We will only be able to accept a mobile phone number on one (1) occasion as a means of validating a trial offer. Failure to provide a valid mobile phone number will result in your request to participate in the trial offer being declined. Please note that while we do not charge you for the SMS, your mobile standard messaging rates may apply. If you have any questions regarding privacy, please read our privacy policy at: https://Getter.com.au/privacy
  •   We reserve the right, in our absolute discretion, to withdraw or to modify our free trial offer at any time without prior notice and without liability, to the greatest extent permitted under law.

Getter Boss Wholesaler Offer Terms & Conditions

    1. These Terms and Conditions apply to any Wholesaler voucher codes provided in connection with a Wholesaler offer, which may be made available to Getter account holders with a Getter Boss Subscription from time to time (Wholesaler Offers).
    2. The offer amount, participating Wholesaler(s), and any other specific terms (for example, any minimum spend requirements, or specific menu items to which the offer relates) will be specified at the time any Wholesaler Offer is communicated to the customer.
    3. If a customer cancels their Getter Boss subscription during the Free Trial period, the Wholesaler Offer will expire immediately. If a customer cancels their Getter Boss subscription during the paid period, the Wholesaler Offer will expire at the end of the last day of the customer’s Getter Boss Subscription Period (see the https://Getter.com.au/legal for further detail).
    4. A Wholesaler Offer can only be redeemed if the relevant order is made from a postcode that includes the participating Wholesaler(s).
    5. Age restricted products will only be supplied to those aged 18+.
    6. Wholesaler Offers cannot be exchanged for cash or any other alternatives and have no monetary value.
    7. Cancelled orders will invalidate the use of the Wholesaler Offer.
    8. Any attempt to manipulate the system and use of Wholesaler Offers by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and use of that Wholesaler Offers invalid and may potentially lead to that account being closed down.
    9. If for any reason a Wholesaler Offer becomes invalid due to technical failures or any other causes beyond the control of the Getter, or a meal or Wholesaler becomes unavailable, Getter reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the campaign that is related to that Wholesaler Offer and not re-issue any additional Wholesaler Offer to affected customers.
    10. Getter reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
    11. By redeeming the Wholesaler Offer, customers agree to release Getter from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the campaign or with the acceptance or possession of any order (except death or personal injury caused by Getter’s negligence, for fraud, or otherwise as prohibited by law).
    12. All meals and Wholesalers are subject to availability.
    13. All other registration and Getter delivery terms and conditions, and the Getter Boss Terms and Conditions apply – please see these on this page for more information.

Getter Corporate Gift Card Terms And Conditions

1. How Do I Redeem My Gift Card?

Getter gift cards (“Gift Cards”) may only be redeemed toward the purchase of Meals from our Service. To redeem the credit loaded on your Gift Card, enter the unique promo code on the Gift Card at the checkout when you order your next Meal and your Getter account will be credited with the amount loaded on your Gift Card(“Credit”).

You may use your Credit to order multiple Meals from our Service (i.e. your Credit is not limited to one order). If a purchase of any Meal exceeds your Credit, the remaining amount of your order must be paid with another Payment Method. If a purchase of any Meal is less than your Credit, the balance of your Credit will remain loaded to your account for future purchases. To view your Credit balance, visit your Getter account.

No fees apply on e-vouchers. Fees for Gift Cards may apply on physical cards.

2. When Does My Gift Card Expire?

  1. Gift Card Expiry Date
    You must redeem your Gift Card on or prior to the expiration date stated on the gift cardor e-voucher (as applicable). If there is no expiry date specified on the Gift Card, Gift Cards will expire on the date that is 12 months after the date the Gift Card was purchased(“GiftCard Expiry Date”). Any Credit not redeemed by the Gift Card Expiry Date will expire and you will be unable to use that Credit to purchase Meals from our Service or load that Credit to your Getter account.
  2. Getter Credit Expiry Date
    Once you have redeemed your Gift Card, you must use any Credit within 30 days of loading such amount(“Credit Expiry Date”), whether or not that 30 day period expires before or after the Gift Card Expiry Date. Any Credit not used by the Credit Expiry Date will be deducted from your Getter account. To be clear, once the Gift Card has been redeemedand the Credit loaded to your Getter account, the Credit Expiry Date will apply to that Credit (and not the Gift Card Expiry Date).

3. What I Can’t Use My Gift Card For

Gift Cards cannot be used to purchase other Getter Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Credit loaded to a Getteraccount may not be transferred to another Getter account.

4. What Happens If My Gift Card Is Lost, Stolen Or Destroyed?

Gift Cards should be treated as cash.They cannot be replaced if lost, stolenor damaged. The risk of loss and title for Gift Cardspasses to the purchaser upon delivery of the Gift Cards to the purchaser.Getter is not responsible if any Gift Card is lost, stolen, destroyed or used without your permission.

5. Having Problems Activating Your Gift Card?

If you are having issues activating your Gift Card, contact the Customer Support Team at info@Getter.com.au

6. Can I Purchase Gift Cards?

If you are a corporate client, you are eligible to place an order for the purchase of Getter Gift Cards (“Order”). Following the placement of your Order, Getter will issue to you an invoice for your Order. Payment for your Order must be made via bank transfer within 14 days of receipt of the invoice for your Order. Getter is under no obligation to issue to you any Gift Cards until full payment for your Order has been received by Getter. Contact corporate@Getter.com.au for further details.

7. Fraud

Getter has the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on our Service.

8. Limitation Of Liability

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

9. General

Gift Cards are issued by Getter Australia Pty Ltd. When you purchase, receive or redeem a Gift Card, you agree that the law of the state of Victoriawill govern these Gift Card terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion(including by the imposition of fees associated with the Gift Cards). Notices of changes to these terms and conditions will be made available on the Getter website. All terms and conditions are applicable to the extent permitted by law.

10. Privacy Policy

Getter has a privacypolicy (available on the Getter website), which applies to the extent we may collect or handle any personal information in connection with the Gift Cards.

Pick-up Terms Of Service

This section (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the “Items”) from our Getter.com.au website or mobile applications and related services (each referred to as an “Application”) to be collected by you from the relevant Wholesaler (each a “Pick-up Order”).

 Please read these Terms carefully before placing any Pick-up Orders on our Application. If you have any questions relating to these Terms please contact support@Getter.com.au before you place a Pick-up Order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.accc.gov.au/consumers/consumer-rights-guarantees. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Getter account, you confirm that you accept these Terms.

1. Information About Us

Getter.com.au is operated by Getter Australia Pty Ltd ACN 633 844 587 a company incorporated in Australia and whose registered office is A23/1 Campbell Pde, Manly Vale 2093 . Our ABN is 67 633 844 587. You may contact us at info@Getter.com.au, by phone on +61 1300 335 483, or by using the instant messaging facility on our Application.

2. Purpose

Our objective is to link you to the Wholesalers we partner with (“Partner Wholesalers”) and allow you to order Items for collection (our “Service”). Where you order from a Partner Wholesaler, Getter acts as an agent on behalf of that Partner Wholesaler to conclude your Pick-up Order from our Application and to manage your experience throughout the order process. Once you have placed a Pick-up Order, you will be required to collect your Items directly from the Partner Wholesaler at the location specified in the Application (the “Pick-up Location”). In some cases, the Partner Wholesaler may be owned by or affiliated with us.

3. Your Account

Before you can place Pick-up Orders using our Application, you need to open a Getter account. If you have a Getter account for delivery orders, you will use the same account for Pick-up Orders. If you open an account for Pick-up Orders, you will also use that account for delivery orders. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with a Pick-up Order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability

You will be able to place Pick-up Orders from a range of Partner Wholesalers within a prescribed area, based on proximity to your current location on the Application. Our Partner Wholesalers each decide their own operating hours. That means that the availability of our Service, and the range of Partner Wholesalers from which you can order to pick-up, depends on the Partner Wholesalers in your area. If you try to place a Pick-up Order outside the operating hours of a Partner Wholesaler, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Pick-up Orders

When you place a Pick-up Order through our Application, it needs to be accepted by us or the Partner Wholesaler before it is confirmed. Your Pick-up Order may be rejected at any time.  Our Partner Wholesalers may, for example, reject your Pick-up Order if they are too busy or the Items you have ordered are temporarily unavailable.

We will send you a notification if your Pick-up Order has been accepted (the “Confirmation Notice”). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Wholesalers operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.  

Partner Wholesalers may use nuts or other allergens in the preparation of certain Items. Please contact our Partner Wholesaler prior to ordering if you have an allergy. Getter cannot guarantee that any of the Items sold by our Partner Wholesalers are free of allergens.

6. Pick-up

When you place a Pick-up Order which is accepted by the Partner Wholesaler, the Partner Wholesaler will tell you the time when your Items are expected to be ready for pick-up (“Target Pick-up Time”). The Target Pick-up Time is not guaranteed by either us or our Partner Wholesalers. You will be required to collect your Items directly from the Partner Wholesaler at the Pick-up Location. You must arrive at the Partner Wholesaler to collect your Items at or just before the Target Pick-up Time. Our Partner Wholesalers will hold your Items for you for 30 minutes after the Target Pick-up Time. If you fail to collect your Items within 30 minutes after the Target Pick-up Time, the Partner Wholesaler may dispose of your Items. You will still be charged for the Item in the event you fail to pick-up your Item from the Partner Wholesaler.

Unfortunately despite our, and our Partner Wholesalers’, best efforts things do not always go to plan and there may be times when your Items are not ready for pick-up at the Target Pick-up Time. If your order is not ready more than 15 minutes after the Target Pick-up Time, we will work with you to make things right unless you have caused the delay (e.g. because you changed your Pick-up Order after it was confirmed).

7. Your Rights if Something is Wrong With Your Items

You have a legal right to receive goods which comply with their description, which are of acceptable quality and which comply with any specific requirements you tell us about (and we agree to) before you place your Pick-up Order. If you are still at the Pick-up Location and you believe that the Items you have picked up do not comply with these legal rights, please raise this issue with the Partner Wholesaler directly so they can try to resolve your issue.

If you have left the Pick-up Location by the time that you believe the Items you have picked up do not comply with your legal rights, or if the Partner Wholesaler is unable to resolve your issue in the first instance, then please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, unless we have reasonable cause to believe that the problem was caused after pick-up.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the Pick-up Order, your account history, what happened on or immediately after pick-up and information from the Partner Wholesaler.

8. Age Restricted Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold to persons aged 18 or over. By placing a Pick-up Order for an age restricted product, you confirm that you are at least 18 years old. Getter operates the Challenge 25 age verification policy whereby customers who look younger than 25 years old will be asked by the Partner Wholesaler to provide proof that they are aged 18 or over. Partner Wholesalers may refuse to sell any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Wholesalers may also refuse to sell alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If the sale of any age restricted product is refused, and the Partner Wholesaler confirms to Getter that the relevant Item was not provided to you, Getter will process a refund for the relevant Item to the card from which you paid for your Pick-up Order. If you paid for your Pick-up Order in cash at the Partner Wholesaler, the Partner Wholesaler will process the refund for you.

Getter supports the responsible service of alcohol.

(Victoria Liquor Licence No. 36140565; Victoria Liquor Licence No. 36143466)

9. Cancellation

You may cancel a Pick-up Order without charge at any time before the Wholesaler Partner has started preparing the food (a “Started Order”). If you wish to cancel a Pick-up Order before it becomes a Started Order, please contact us immediately via our Application. If the Partner Wholesaler confirms the Pick-up Order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the Pick-up Order – see Voucher and Account Credit Terms for more detail). If you cancel any Pick-up Order after it becomes a Started Order, you will be charged the full price for the Items.

Getter and the Partner Wholesaler may notify you that a Pick-up Order has been cancelled at any time. You will not be charged for any Pick-up Orders cancelled by us or the Partner Wholesaler, and we will reimburse you for any payment already made using the same method you used to pay for your Pick-up Order. We may also apply credit to your account to reflect the inconvenience caused.

10. Prices, Payment and Offers

Prices include GST. You confirm that you are using our Service for personal, non-commercial use unless you request a GST invoice. Getter may operate dynamic pricing some of the time, which means that prices of Items may change while you are browsing. Prices can also change at any time at the discretion of the Partner Wholesalers. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application. No changes will affect existing confirmed Pick-up Orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any Pick-up Orders in process and appearing within your basket, provided you complete and place the Pick-up Order within 2 hours of creating the basket. If you do not conclude the Pick-up Order before the 2 hour cut-off, the items will be removed from your basket automatically and the price change will apply if you re-add the relevant items to your basket. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the Pick-up Order at the original price or cancelling the Pick-up Order without charge and with a full refund of any money already paid.

The total price of your Pick-up Order will be set out on the checkout page on our Application, including the prices of Items and applicable Service Fees and taxes.

We are authorised by our Partner Wholesalers to accept payment on their behalf and payment of the price of any Items to us will fulfil your obligation to pay the price to the Partner Wholesaler. Payment for all Items can be made on our Application by credit or debit card, or such other payment method made available by Getter. Once your Pick-up Order has been confirmed, your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Getter acting as agent on behalf of the Partner Wholesaler only. Payment may also be made by using vouchers or account credit. Use of these is subject to Getter’s Voucher and Account Credit Terms.

In some cases, you can alternatively make your payment in cash directly to the Partner Wholesaler by paying the driver at the time of pick-up.  Where cash payment is possible, this will be made clear on our Application before you place your order. Otherwise, all payments for Pick-up Orders must be made on our Application by credit or debit card, or such other payment method made available by Getter.

Unless you are permitted to make your payment in cash directly to the Partner Wholesaler (in which case you will pay for your Pick-up Order at the time of pick-up), you are not required to make any further payments when you pick-up your Pick-up Order from the relevant Partner Wholesaler.  In the unlikely event that a Partner Wholesaler requests additional payments from you on pick-up, do not make any such payment and contact us immediately through the Application. We have no liability for any payments you make to a Partner Wholesaler when collecting your Pick-up Order.

Partner Wholesalers sometimes make special offers available through our Application. These are visible when you look at a Partner Wholesaler menu. These offers are at the discretion of the Partner Wholesalers. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Our Responsibility for Loss or Damage That You Suffer

We acknowledge that the Competition and Consumer Act 2010 (Cth) and other legislation implies or imposes statutory consumer guarantees, warranties and conditions into contracts for the supply of goods and services to consumers that can’t be excluded. Nothing in these Terms is intended to exclude or restrict the application of such non-excludable terms to these Terms.

Accordingly, nothing in these Terms affects any rights that you may have which we can’t by law exclude.  If Getter breaches a non-excludable term or condition, it will be liable for that breach.

However, to the extent permitted by law, any liability of Getter is limited to the re-supply of the relevant Item, or payment of the cost of re-supplying the relevant goods or services again.  

Subject to the information set out above in this clause 11, and to the maximum extent permitted by law:

  •    we expressly disclaim any and all guarantees, conditions, warranties and liabilities with respect to type, acceptability, the fitness for purpose of our Services, the Application and its contents;
  •    we make no representation or warranty of any kind regarding the availability, correctness, accuracy, timeliness, completeness, reliability, quality or otherwise of the Services or the Application or its contents. Your use of the Application is at your own risk;
  •    we will not be liable to you or any other person in connection with the Services, the Application or any Items obtained through them for any direct, indirect, incidental, special, consequential or punitive loss or damage, loss of profits, loss of actual or anticipated savings, loss of revenue, expectation, business, savings, data or unavailability of systems, other economic loss or other losses, whether arising under contract, statute, tort (including negligence) or otherwise;
  •    we will not be liable for any use of or access to, or any inability to use or access, the Application or the Services, unless such loss arises as a result of our own negligence or wilful misconduct.

Our liability to you for any loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage whether our liability is in contract, tort (including negligence), under any statute or otherwise.

12. Data Protection

All personal information that you supply in connection with the Application will be collected, used, disclosed and managed by us in accordance with our Privacy Policy which can be found at https://Getter.com.au/privacy.You consent to Getter dealing with your personal information in accordance with the Privacy Policy.

13. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waive their right to enforce it in any instance.  If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice.  

These Terms are governed by the laws of the state of Victoria and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.

10. Claiming Qantas Points

Qantas Points will only be earned on Payments that are made after linking a Qantas Frequent Flyer membership number to a Getter Account. Qantas Points cannot be earned retrospectively on past transactions. No exceptions apply.

11. The Qantas Frequent Flyer Program

QFFP membership is determined by Qantas, not Getter. QFFP membership, Qantas Points (including redeeming and expiry of Qantas Points following them being credited to your QFFP Account), the number of Qantas Points required for Rewards and changes to the number of Qantas Points required for Rewards are all subject to the QFFP terms and conditions.

13. Claims And Complaints

  1. If you notify Getter your QFFP Account has not been appropriately credited with Points to which you are entitled pursuant to these Terms and Conditions (a “Claim”), then Getter will, within 30 business days of receiving your Claim:

14. Privacy And Consents

  1. Getter respects your privacy. We collect, store and use your personal information in accordance with our privacy policy, the Privacy Act 1988 (Cth) and all other applicable privacy laws.
  2. It is a condition of holding a Getter Account that you consent to:
  3. If you do not provide personal information, or do not consent to these terms, you will not be able to create a Getter account or earn Qantas Points with Getter.
  4. You may access or correct your personal information held by Getter, or make a complaint about its privacy practices by contacting the Getter support team at info@Getter.com.au

15. No Liability

  1. Subject to its obligations under law, in particular consumer guarantees in the Australian Consumer Law (and other similar consumer protections) that cannot be excluded, restricted or modified, Getter will incur no liability to you in relation to any loss, damage, costs or expenses suffered or incurred by you as a result of:

16. Changes To These Terms And Conditions 

  1. Getter and Qantas reserve the right to change, suspend or terminate these Terms and Conditions at any time.
  2. Where we change these Terms and Conditions, an updated copy of these Terms and Conditions will be available on the https://Getter.com.au/legal. Members should regularly check for updates to the Terms and Conditions.

Referral Program Terms

Terms And Conditions

  1. This Referral Program is open to selected Getter customers (‘you’/’user’) aged 18 or over who have made at least 1 Getter order. These Referral Program Terms apply to your participation in the Referral Program. These Referral Program Terms apply together with the Getter Terms and Conditions of Service, together with the Voucher and Account Credit Terms. In the case of any inconsistency, the following order of precedence will apply: (i) Getter Terms and Conditions of Service; (ii) Voucher and Account Credit Terms; and then (iii) Referral Program Terms. Capitalised words used in these Referral Program Terms have the same meanings as in our Terms and Conditions of Service unless they are defined in these Referral Program Terms.
  2. We will notify you by email that you are eligible for the Referral Program. The email will include a unique link. Simply share your unique link with a friend or relative (aged 18 or over) who does not live at the same address as you and who you think would benefit from the Getter service (a “referral”). If anyone to whom you give a referral goes on to place a Getter order using that unique link, we will apply to your account the amount of Getter Voucher credit stated in the email we sent to you with the unique link. It may take up to seven days after your relative or friend places a referral order before the Voucher credit is applied to your account. Voucher credits received under the Referral Program can be redeemed at any Partner Wholesaler and expire automatically within the period stated in the promotional materials or other associated Getter materials.
  3. Unique links may only be used for personal and non-commercial purposes. This means that you can share your unique link with your personal connections via your own social media accounts (eg your personal Facebook, Twitter or Instagram account) but not on sites where you are a contributor but not the account owner (eg Facebook business accounts or groups, Wikipedia, Google Reviews, coupon websites). Promoting your referral code via Search Engine Marketing (eg AdWords / Yahoo / Bing) is also not allowed. If we become aware that you have made your unique link available in any of these ways we may deactivate it without telling you. We will not be responsible for any losses you suffer if we deactivate your account for this reason.
  4. We may change or discontinue the Referral Program at any time. We will give advance notice of discontinuance on our Site. Voucher credit already applied to your account as a result of referrals will remain available for the period as stated in Clause 2 above, even if the Referral Program is discontinued.
  5. Referral credits are Vouchers and are therefore subject to the above Voucher Terms and Conditions.
  6. You may receive a Voucher credit for up to a maximum of 100 referrals. We reserve the right to change the maximum number of referrals for which Voucher credit is awarded at any time, though you will receive Voucher credit for any referral orders placed by your relatives or friends before the change.
  7. The Promoter is Getter Holdings Pty Ltd A23/1 Campbell Parade, Manly Vale