Frequently Asked Questions

Getter is an express and on-demand trade delivery service. Founded by tradies, we know how important it is to get your supplies on time with minimal fuss. Getter exists to help you maximise job site efficiency by allowing your team to get on with the job while we sort out whatever you need.

You shop online, then we find the product and get it to you fast through the Getter delivery service.

You call ahead and order your tools or materials (or anything) using your account or pre-payment service. The Getter team picks up the materials and delivers to site. Fast!

Right here! getter.com.au/sign-up. Alternatively, you can click on the profile icon on the top right of our home page and follow the steps.

You can also download our app from the Apple App Store or the Google Play Store.

Once you have registered, you will get an email with a verification link.

We use your address so we can accurately map the quickest way to your address, as well as helping us find the closest items to you when you place a Shop & Deliver order.

We won't share this information with anyone else, and will only use it to help us get your order to you as soon as we can.

We have drivers based in Sydney, Melbourne and Brisbane metro as well as the Sunshine Coast. However, if you are based outside of these areas, we can look into external courier services to deliver.

Use the chatbot in the bottom right hand corner, or get in touch with Getter on 1300 438837

We know the importance of knowing the product we deliver. Our Customer Experience Specialists are trained to thoroughly inspect the products they are picking up to match the order, and if there is any doubt they will ring you directly.

No, we charge from your Pick Up Location (Point A) to your Delivery Address (Point B). We will also provide an extra pair of hands for loading and unloading, and if it is a big load or unload we will only charge an additional $15+ to help.

We accept all major credit and debit cards. All payments are secure and processed directly on our app and website during checkout.

Get one of our team to set this up for you. Use the chatbot in the bottom right hand corner, call us on 1300 438837 or send us an email at info@getter.com.au

Delivery Only:

• Waiting at the pick up for more than 10 minutes
• Loading for more than 10 minutes
• Unloading for more than 10 minutes
• Additional Pick Up or Drop Off

Shop Online:

• Delivery fees are based on the basket size for Metro orders.
• Spend over $100, your delivery fee will be $44
• Spend under $100, your delivery fee will be $64
• If you are non-metro, the minimum delivery charge is $99. If you have ordered something bulky, there may be an additional charge based on location and size/weight.

We deliver materials using our fleet of utes and partner couriers. Our Utes can take:

• One tonne in the tray (2550mm x 1800mm)
• 150 kg on the roof racks, and up to 6m if rigid.
• Call us on 1300 438837 if your project requires a custom delivery request or needs us to send more vehicles.

We deliver anywhere. However, we have drivers for immediate delivery in Sydney, Melbourne and Brisbane Metro as well as the Sunshine Coast. Place an order to get a quote for delivery outside of these areas.

Can't find what you're looking for? No problem. Use the chatbot in the bottom right hand corner, call us on 1300 438837 or send us an email with product details at info@getter.com.au.

Talk directly with your driver, or call 1300 438837 if you received your item through a third-party courier.

We’re able to make changes to your order almost up until delivery. If you have any changes, call us on 1300 438837 and we’ll see what we can do.

Nope! There are no minimum orders.

Custom Orders are charged on a case-by-case basis. Talk to our team to organise your special request. Use the chatbot in the bottom right hand corner, call us on 1300 438837 or send us an email at info@getter.com.au

We do not offer this at this stage. However, you can get discounts by availing our Getter member subscription. Use the chatbot in the bottom right hand corner, or call us on 1300 438837 to know more!

No! You can place an order as a guest. When you sign up to a Getter account, you’ll be able to manage all your orders in once place so we encourage our customers to set up an account to place an order.

If you need help in setting up an account, use the chatbot in the bottom right hand corner or call us on 1300 438837.

After you complete the checkout process, you will receive a confirmation via email that we have received your order with an order number.

If you did not receive an email confirmation, your first port of call should be checking your spam/junk folder. If you still can’t find it, Use the chatbot in the bottom right hand corner or call 1300 438837

There are times when our system may be down for upgrades or maintenance purposes. If so, there may be a delay in sending out your email confirmation. For urgent matters use the chatbot in the bottom right hand corner, contact our team on 1300 438837 or send us an email at info@getter.com.au.

Use the chatbot in the bottom right hand corner, call us on 1300 438837 or send us an email at info@getter.com.au. Include the product you usually get at your hardware store or if you can find it on our website, place an order and we will try and source it for you.